Our client, a food company, was confronted with an announced 11% price increase from its CSP partner, poor consulting quality and the planned separation of Microsoft Teams from M365. The aim was to avoid the price increase as far as possible, reduce Microsoft costs, continue to license Teams in M365 E3 and find a partner with market-driven conditions and strong service. Procedure: Complete recording of all required licenses and service requirements, needs-based plan adjustment, tendering with selected providers and direct involvement of Microsoft. Result: 12% cost savings in the first year, license compliance, teams still licensed via M365 E3 (avoiding additional costs) and selection of a new CSP partner with a strong consulting focus. The complexity of management was reduced thanks to clear SLAs, standardized reporting and more stable account management.
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