Our client, a food company, was faced with an announced 11% price increase from its CSP partner, poor quality of consultancy, and the planned removal of Microsoft Teams from M365. The aim was to avoid the price increase where possible, reduce Microsoft costs, continue to licence Teams via M365 E3, and find a partner offering competitive terms and excellent service. Approach: comprehensive inventory of all required licences and service requirements, plan adjustment tailored to needs, tender process with selected providers, and direct involvement of Microsoft. Result: 12% cost savings in the first year, licensing compliance, Teams still licensed via M365 E3 (avoiding additional costs) and selection of a new CSP partner with a strong focus on consultancy. Management complexity was reduced through clear SLAs, standardised reporting and more stable account management.
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