Our client, an electrical engineering company with a manual and error-prone freight invoice auditing process, tasked us with process and cost optimisation in the area of freight invoice auditing. The initial situation was characterised by the use of 1.5 FTEs for manual auditing, with a high potential for errors due to numerous sub-items on the freight invoices. Furthermore, many unknown items made efficient processing difficult. The savings potential found to date was below 1%.
The aim was to reliably identify incorrect items in complex freight invoices by outsourcing the invoice audit, to relieve staff of manual invoice checks, and to reduce costs through process optimisation.
We were able to achieve cost savings of 3 % of the freight volume processed, while simultaneously reducing the number of FTEs used for auditing from 1.5 to 0.5.